BBB Business Profiles are subject to change at any time. ![]() When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.īBB Business Profiles generally cover a three-year reporting period. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. I’m highly dissatisfied with the poor customer service and failure to meet expectations that they set.īBB Business Profiles may not be reproduced for sales or promotional purposes.īBB Business Profiles are provided solely to assist you in exercising your own best judgment. While I understand that the furniture industry is quite frustrated by covid-19, scout and nimble could do a much better job with communication and keeping the customer updated. Unfortunately, I did not receive a phone call as expected. She promised to call me the next morning with an update. I was told that she reached out to the manufacturer, but had not heard back. 7 hours later, I still had not heard back, so I called again. She said she would reach out to the manufacturer and see when it would ship and give me a call back. She explained the card is not charged until shipping, but she did not know what was going on with the shipment date. This time I spoke with a manager who was polite. ![]() An hour and a half later, I never received a call, so I called back. I asked for a return call within 30 minutes. I called them again during normal business hours and was told by a remote worker that they could not see what is going on with my order and that they would put on a note for someone in the office to call me. I was told my item had not shipped because there was a pending balance. They have a 24 hour answering service that is useless. After I received no communication about the shipping, I called on 9/10. 2 weeks later I called for a status on shipment. I won’t purchase from them again and I highly discourage anyone from shopping with them. In this day and age of fraudulent emails and links, this is an unacceptable way to do business and the customer service is very seriously lacking. They should be in contact with their customer to discuss and shipping delays or issues. They should not send out an item if they are alleging it hasn’t been paid for. When I called and verified my order with the company, I was told that they only authorized the payment at the time of purchased but then could not claim the payment because of their delay in shipping- none of which is my fault. I do not appreciate being threatened or harassed for payment when I had already paid. These calls and emails seemed fraudulent to me, especially since I submitted payment on the day I placed the order. Months later, I received several emails and calls stating that they haven’t been paid and legal actions would be commenced against me. ![]() The table did ship two months later and I received it. I was told it was on backorder and would ship two months after the order date. The table was back ordered and I never heard back from them, so I followed up. If you want to partner with this amazing brand, you can join their affiliate program on the ShareASale affiliate network.I ordered a table in May. Our team will be focusing efforts on growing their partnership channel through affiliate and influencer marketing. Over 10 years later, the company has grown into a renowned resource for anyone on the hunt for designer-curated furnishings and décor.ĮAccountable will work with Scout & Nimble on their digital marketing efforts - making their products more visible and accessible to all. She saw an opportunity for a marketplace where designers could gain access to furniture and décor at competitive prices. As a designer herself, Jesse struggled with sourcing products for her projects. Their reviews truly confirm this.įounded by Jesse & Sam Bodine in 2010, Scout & Nimble was created as a means to give designers access to brands that were previously unattainable. They pride themselves on having the best customer service in the industry. They are a trusted retailer for both professional interior designers and those looking to bring style and comfort into their own home. With all the best designer brands in one place, Scout & Nimble offers a wide selection of interior products. ![]() Scout & Nimble, an online retailer selling high-end home furnishings & décor, has let eAccountable into their home.
0 Comments
Leave a Reply. |
AuthorWrite something about yourself. No need to be fancy, just an overview. ArchivesCategories |